FAQ - Frequently Asked Questions


Customer accounts are optional, and you can always checkout as a guest without creating an account. We recommend creating an account for easier access to order updates and returns

You can connect at any time by texting DUWEB to 483-72. If you are subscribed to our SMS list and wish to unsubscribe, simply reply STOP to any marketing messages you receive. You will receive one final text notifying you that you have been removed from our list. Max 8 msgs/month, Msg & Data Rates May Apply. Text STOP to opt-out and HELP for info. Consent to receive texts messages is not a condition of purchase.

You can sign up for our newsletter by creating a ShopDressUp.com account or by typing your email in the newsletter subscription box at the bottom of our site. You can unsubscribe from our email list at anytime by using the 'unsubscribe' link at the bottom of any email we send!


Orders can only be edited or canceled via phone (678-989-2006). Orders cannot be edited or canceled via email. Please call our office within an hour of placing your order to make any needed adjustments or cancellations. If your order is placed after hours or over the weekend, please give us a call before 10am EST the following business day. After this time, order processing has already begun so changes can no longer be made, and orders will ship out as is.

If you're having trouble placing your order online, you can always call Customer Support at (678) 989-2006 and we'll be happy to help either walk you through the ordering process, or process your order over the phone! Our stores also take phone orders and can ship your items out from their locations.


Orders are processed Monday thru Friday, and are normally shipped within 24-48 hours from the order date. Orders placed on the weekend will be shipped the following business day. If an order is placed during a sale or promotion, please expectan additional 1-2 business daysprocessing time due to an increased volume in orders. Shipment times vary based on the type of shipping you choose at checkout. For more information on Shipping Options please visit our Shipping & Returns

Dress Up is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team so we can assist you.

We currently only ship to the United States, but are in the process of getting international shipping options! Keep checking back here + our social media pages for future updates.

After you place your order, you should receive an email with your order number. You will also receive an email with tracking once we have shipped your items out. If you don’t receive an order confirmation or tracking number within 24 hours of your purchase, give our Customer Support Team a call at 678.989.2006 and they would be happy to help.


Yes, you can return items ordered online to any of our locations! As long as your item is within the return policy, has tags + hygienic liners attached, and has been unworn/unwashed, you may return your item with your invoice or proof of purchase to a store for store credit.

If, for any reason, you are not satisfied with your online order, you may return unworn merchandise for store credit within 21 days of the purchase date. Please visit our Shipping + Returns page for more information on Returns Process.

Generally, returns and exchanges take 5-7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed, at which point you will receive an email letting you know it's status. You can also find information on the status of your return by logging into your Dress Up account here. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return/exchange is processed you will be emailed a confirmation email with your store credit.


With Buy Online & Pick Up In Store at Dress Up, you can place your order online at ShopDressUp.com, and pick up available items for free at your local store!

1. Select "store pick up" when placing your order

2. We will email you when your order is ready.

3. Stop by the store to pick up your order

Bring your order confirmation email and photo ID to the store, and show to a team member! Be sure the ID is valid and has not yet expired. You will not need to show your method of payment at the store.

We do our best to make sure your order is ready within 3 hours of order. The order is then available to pick up during your chosen stores opening hours.

Unfortunately at this time, no. If you have multiple items that you want and only a few can be picked up, you will have to make two separate orders.

You can currently shop with our new in store pick up at all Dress Up locations, as well as our Warehouse in Gainesville, GA.

*The Warehouse location does not have a shopping experience. It is used for purchase pickup only.

You will have 14 days from purchase date to pick up your order. If the order is not picked up within that time frame, you will be refunded and the items you purchased will be put back out for sale.

Once you receive the email or phone call that you order is ready for pick up, you can pick up during store open hours. See a full list of store hours here: Store Hours

*Our Warehouse location will be open between the hours of 9am to 5pm - Monday to Thursday + 9am to 3pm - Friday.

Items may be returned in store or by mail to the return address listed below. Customers may return any unused, unworn items, with tags attached within 30 days of the day the purchase date, by mail or to any Dress Up location for store credit. Exchanges are only accepted on in-store returns. Unless the item is final sale, any items purchased from Instagram Shopping or Facebook Marketplace that are unused and unworn with tags attached may be returned within 30 days of the delivery date for store credit. All returns must be accompanied by original or gift receipt and customer will receive store credit for the amount paid for the item(s). Items will not be returned if the item has been worn, washed, or the tag or hygienic liner has been removed. No cash, credit or debit card refunds will be issued. All clearance items are final sale and may not be returned, exchanged or adjusted for any reason.If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact Customer Support within three business days of the package’s original delivery.


E-Gift Certificates can be purchased on our website. E-Gift Certificates are delivered via email to the recipient and can be used both in-store and online at ShopDressUp.com. E-Gift Certificates are usually emailed within a few moments of purchase. If you do not receive an email within 24-48 hours, please contact us (678-989-2006) so we can check on this for you. You can also purchase a gift card at any of our locations to use online or in store.

E-Gift Certificates and Traditional Gift Cards can both be used on shopdressup.com. Enter in your E-Gift Certificate number (received via email) or Traditional Gift Card number (on the back of your physical gift card) at checkout in the box that says "Gift Certificates."

You can check the balance of your E-Gift Certificates + Traditional Gift Cards

at shopdressup.com/giftcertificates/balance, by calling 678-989-2006, or inquiring at the register of any of our Dress Up Locations.


Each of our product listings on ShopDressUp.com include garment measurements to ensure you find your perfect fit.

We do carry extended sizes in select styles and you can find them by using the sizing filter on our website.


As of October 2017, ShopDressUp.com accepts most major credit cards as well as PayPal and Sezzle, Apple Pay and Google Pay

We occasionally restock sold out styles. If something you love has sold out, you can reach out to us and let us help you find it in one of our stores. We also receive 80+ new arrivals 2-3 times weekly, and occasionally receive similar styles, so keep an eye out on on our website!


You can enter your Promo Code on the cart page in the box that says "Coupon Code" or on the checkout page in the box that says "Coupon/Gift Certificate."

No, only one promo or coupon code may be used per order. Some coupon codes are only valid on certain products, and some are only valid on full-priced items, and the discount amount will be shown at checkout.


Visa, Mastercard, Discover, American Express, PayPal, Sezzle, and ShopPay.

All Sezzle purchases may be returned by mail for store credit only. Please check that your return meets our Return policy here. Please do not return your purchase to Sezzle. You are still responsible for finishing payments with Sezzle payments. If you have a question or concern about your Sezzle account.

Sezzle Support