RETURN POLICY

We want you to love your Dress Up purchase! If you need to make a return, please review the guidelines below.

Returns

• Items may be returned in store or by mail within 30 days of delivery or purchase.
• Merchandise must be unused, unworn, unwashed, and have all original tags and hygienic liners attached.
• All returns must include the original or gift receipt.
• Approved returns will be issued store credit for the amount paid.
• Exchanges are available for in-store returns only.
• No cash, credit card, or debit card refunds are issued.

Final Sale

All clearance and final sale merchandise is final sale and cannot be returned, exchanged, or price adjusted for any reason.

Instagram & Facebook Marketplace Purchases

Items purchased through Instagram Shopping or Facebook Marketplace may be returned for store credit within 30 days of delivery, provided they are unused, unworn, and have all original tags attached. Final sale items are not eligible for return.

Defective, Incorrect, or Missing Items

If you believe you received a defective or incorrect item, or an item is missing from your order, please contact Dress Up Customer Support within 3 business days of delivery so we can assist you.

HOW TO RETURN AT DRESS UP

1. Click here for our returns center to process your return:
2. Please package and ship the items to the return address below. Return Address
3. Returns Department
   Dress Up 
   961 Chestnut St SE 
   Suite 101 
   Gainesville, GA 30501
4. We offer a return label to use to send your items back to our online division. There is a $6.95 fee deducted from your store credit for using our return label to cover the shipping cost. You can return to any store location for free.
5. Expect the return process to take 5-7 business days after it has been delivered to our facility.
6. After the return is accepted, the customer will receive notifications updating the status of the return. Once the return has been fully processed the customer will receive a store credit sent via email with a code for the return amount included.

We inspect all returned items and reserve the right to deny a return based on the condition. We do not refund shipping fees, unless it is an error on our behalf.