FAQ - Frequently Asked Questions



Q: Do I need to make an account before placing an order?

Customer accounts are optional, and you can always checkout as a guest without creating an account. You can make an account here.

Q: How do I sign up for DU VIP texts?

You can connect at any time by texting DUWEB to 483-72. If you are subscribed to our SMS list and wish to unsubscribe, simply reply STOP to any marketing messages you receive. You will receive one final text notifying you that you have been removed from our list. Max 8 msgs/month, Msg & Data Rates May Apply. Text STOP to opt-out and HELP for info. Consent to receive texts messages is not a condition of purchase.

Q: How do I sign up to receive emails from Dress Up?

You can sign up for our newsletter by creating a account here or by typing your email in the newsletter subscription box at the bottom of our site. You can unsubscribe from our email list at anytime by using the 'unsubscribe' link at the bottom of any email we send!


Q: Can I cancel or change my order?

Orders can only be edited or canceled via phone (678-989-2006). Orders cannot be edited or canceled via email. Please call our office within an hour of placing your order to make any needed adjustments or cancellations. If your order is placed after hours or over the weekend, please give us a call before 10am EST the following business day. After this time, order processing has already begun so changes can no longer be made, and orders will ship out as is.

Q: Can I place an order over the phone?

If you're having trouble placing your order online, you can always call Customer Support at (678) 989-2006 and we'll be happy to help either walk you through the ordering process, or process your order over the phone! Our stores also take phone orders and can ship your items out from their locations.

Q: What payments are accepted?

As of October 2017, accepts most major credit cards as well as PayPal and Afterpay. We are working on adding Apple Pay as an option at checkout.

Q: Do you restock sold out styles?

We occasionally restock sold out styles. If something you love has sold out, you can reach out to us and let us help you find it in one of our stores. We also receive 80+ new arrivals 2-3 times weekly, and occasionally receive similar styles, so keep an eye out on on our website!


Q: How do I enter a promo code for an online purchase?

You can enter your Promo Code on the cart page in the box that says "Coupon Code" or on the checkout page in the box that says "Coupon/Gift Certificate."

Q: Can I combine more than one promotion in the same order?

No, only one promo or coupon code may be used per order. Some coupon codes are only valid on certain products, and some are only valid on full-priced items, and the discount amount will be shown at checkout.


Q: I am unsure about a size or fit. How do I find out what size is best?

Each of our product listings on include garment measurements to ensure you find your perfect fit.

Q: Do you have extended sizing?

We do carry extended sizes in select styles and you can find them by using the sizing filter on our website.


Q: How can I purchase a Gift Certificate?

E-Gift Certificates can be purchased on our website using this link. E-Gift Certificates are delivered via email to the recipient and can be used both in-store and online at E-Gift Certificates are usually emailed within a few moments of purchase. If you do not receive an email within 24-48 hours, please contact us (678-989-2006) so we can check on this for you.

Traditional Gift Cards can be purchased in-store and come with a holder. Traditional Gift Cards can be used in-store and online at

Q: How do I use my Gift Card Online?  

E-Gift Certificates and Traditional Gift Cards can both be used on Enter in your E-Gift Certificate number (received via email) or Traditional Gift Card number (on the back of your physical gift card) at checkout in the box that says "Gift Certificates."

Q: How do I check the balance of my Gift Card?

You can check the balance of your E-Gift Certificates + Traditional Gift Cards at, by calling 678-989-2006, or inquiring at the register of any of our Dress Up Locations.


Q: When will my order ship?

Our processing team is usually able to process orders for shipment in 1-2 days. During busier sales or seasons, we ask that you allow for 4-5 days of processing. Shipment times vary based on the type of shipping you choose at checkout. For more information on Shipping Options please visit our Shipping + Returns Page.

Q: I think my package was lost or stolen. What should I do?

Dress Up is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team so we can assist you.

Q: Do you ship internationally?

We currently only ship to the United States, but are in the process of getting international shipping options! Keep checking back here + our social media pages for future updates.

Q: How do I receive an order confirmation or a tracking number?

After you place your order, you should receive an email with your order number. You will also receive an email with tracking once we have shipped your items out. If you don’t receive an order confirmation or tracking number within 24 hours of your purchase, give our Customer Support Team a call at 678.989.2006 and they would be happy to help.


Q: Can I return an online order in a store?  

Yes, you can return items ordered online to any of our locations! As long as your item is within the return policy, has tags + hygienic liners attached, and has been unworn/unwashed, you may return your item with your invoice or proof of purchase to a store for store credit.

Q: How can I return my order?

If, for any reason, you are not satisfied with your online order, you may return unworn merchandise for store credit within 21 days of the purchase date. Please visit our Shipping + Returns page for more information on Returns Process.

Q: How can I find the status of my return?

Generally, returns and exchanges take 5-7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed, at which point you will receive an email letting you know it's status. You can also find information on the status of your return by logging into your Dress Up account here. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return/exchange is processed you will be emailed a confirmation email with your store credit.


Q: What is buy online & pick up in store?  

With Buy Online & Pick Up In Store at Dress Up, you can place your order online at, and pick up available items for free at your local store!

Q: How does buy online & pick up in store work?  

  1. Select "store pick up" when placing your order
  2. We will email you when your order is ready
  3. Stop by the store to pick up your order

Q: What do I need to bring to pick up my buy online & pick up in store order?  

Bring your order confirmation email and photo ID to the store, and show to a team member! Be sure the ID is valid and has not yet expired. You will not need to show your method of payment at the store.

Q: How long until my order is ready for pick up?

We do our best to make sure your order is ready within 3 hours of order. The order is then available to pick up during your chosen stores opening hours.

Q: Can I pick up part of my order and have the other portion shipped?

Unfortunately at this time, no. If you have multiple items that you want and only a few can be picked up, you will have to make two separate orders.

Q: What store locations are available?  

You can currently shop with our new in store pick up at all Dress Up locations!