This Return Policy applies to all purchases made through the website ShopDressUp.com, any other website or application that directs you to this Return Policy, and any purchase made in a Dress Up store.
Items may be returned in store or by mail to the return address listed below. Customers may return any unused, unworn items, with tags attached within 21 days of delivery date or in-store purchase date, by mail or to any Dress Up location for store credit. Exchanges are only accepted on in-store returns. All returns must be accompanied by original or gift receipt and customer will receive store credit for the amount paid for the item(s). Items will not be returned if the item has been worn, washed, or the tag or hygienic liner has been removed. No cash, credit or debit card refunds will be issued. All clearance items are final sale and may not be returned, exchanged or adjusted for any reason. If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact Customer Support within three business days of the package’s original delivery. Gift cards cannot be returned or refunded.
To cancel an order, please call Customer Support within one business hour of making the order. Orders cannot be canceled via email.
Dress Up Customer Support | 961 Chestnut Street SE, Suite 101, Gainesville GA 30501
Call Us (678) 989-2006 [Monday-Friday 9am-5pm EST + Saturday 10am-2pm EST]
Open a Support Ticket [24/7]
Orders are packed and shipped five days a week. Orders placed on the weekend will be shipped the following business day. Most orders are shipped 24-48 hours from the order date.
Free Standard Shipping
+ Free Standard Shipping applies to orders over $75 before tax.
+ Standard delivery usually arrives within 4-6 business days from the shipped date, excluding holidays. Please allow 1-2 business days processing time.
+ Standard delivery to Alaska, Hawaii and P.O. Boxes usually arrives 5-12 business day from the shipped date, excluding holidays.
+ Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.
+ Express shipping orders placed Monday thru Friday, excluding holidays, before 12:00 PM EST will usually arrive within 2-3 business days from the shipped date.
+ Please allow 24-48 hours processing time.
+ Express shipping is not available to Alaska, Hawaii or U.S. Territories.